Frequently Asked Questions
Everything you need to know about our luxury home fragrances and decor.
What is the typical delivery time for orders?
Standard shipping usually takes 3-5 business days within the UK. International delivery times vary by location, typically ranging from 7-14 business days.
Are your candles made from natural ingredients?
Yes, our luxury candles are crafted using a bespoke blend of high-quality natural wax and premium fragrance oils to ensure a clean, long-lasting burn.
What is your return policy for home fragrance products?
We offer a 14-day return window for unused and unopened products in their original packaging. For hygiene and safety reasons, we cannot accept returns on items that have been lit or opened.
Do you offer international shipping?
Yes, we ship our NUHR Home collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Can I include a personalized gift message with my purchase?
Absolutely. You can add a custom message at the cart page, and we will include a beautifully printed gift note with your order, excluding any pricing information.